Please note that transport fees will be billed on your invoice at a minimum amount of $2.00, this approximate price may vary according to the weight and dimension of the parcel as well as the destination.
For international shipping, we use the services of Xpresspost-International - Canada Post. For the Unites States, the minimum amount is 20.00$ CAD and for any other international shipping, the minimum price is 50.00$ CAD.
Please note that we require a bank transfer for international shipping.
IMPORTANT:
By entrusting a parcel to the transportation company, this one assumes sole responsibility up to the point of destination. If this parcel were to reach you damaged in an apparent or veiled way, it would then rest with you to claim this damage directly with the transportation company. At the time of the reception, if the parcel is damaged, you must note it on the invoice of the transportation company and have it signed by their agent.
Failing to follow this procedure may result in the transportation company refusal to honor your complaint. If the damage is noted only when unpacking your parcel, you must immediately forward, in writing, your complaint of veiled damage to the transportation company for a formal inspection. Keep the paperboards as well as anything that was used for packaging. You must make your inspection request within 15 days of the delivery date. The transportation company will forward you a survey as well as the necessary forms concerning the aforementioned declaration.
No goods may be returned without our prior written consent.
